The Jack London Inn, what should be an Oakland crown jewel establishment considering its prime location at Jack London Square, is anything but that, and this Instagram post by celiachashigirl shows how bad conditions are there.
She writes: “celiachashigirl #jacklondonhotel in #Oakland… @hotelsdotcom (Hotels.com) needs to drop them… im pretty sure there’s an electrical violation (no cover on wall thermostat), health code violation (blood on bathroom wall and light switch – also light switch didn’t work), and just a dirty, nasty room (floor is dirty, sheets had pee stains, room smelled like smoke)”
celiachashigirl even posted the business card of the Jack London Hotel manager, Dilip Chapagain. Take a look at and read of her entry:
View this post on Instagram
#jacklondonhotel in #Oakland… @hotelsdotcom needs to drop them… [email protected] sure there’s an electrical violation (no cover on wall thermostat), health code violation (blood on bathroom wall and light switch – also light switch didn’t work), and just a dirty, nasty room (floor is dirty, sheets had pee stains, [email protected] like smoke)
Keith B: Do not put your foot in the door
DO NOT STAY HERE! This is the worst motel I have ever seen and I travel for a living. When I first walked in, my gut told me this is a bad and an unsafe place. I had a bad feeling from the start. It felt and looked like a prostitution ring location…
Response from Dilip C, General Manager at Jack London Inn
Responded 4 days ago
Dear Guest I am so sorry about the experience you have in our hotel. Yes, we are in a rapid rebuilding process and all the new amenities are being placed. You will definitely enjoy your next stay in our hotel. Thanks
“I booked and purchased my reservation through the company online website where all the amenities including AC was described. When I arrived there was no AC (AC not working) in the entire building. I checked the room, it was hot so I had to open the windows. There was no screen so all the bugs and flies were able to go inside the room. Also a lot of guys smoke marijuana at the hotel garage/parking lot, the smoke goes to my room. I told the front desk about the condition, but he said he can’t do anything about it. The receptionist tried to transfer me to a different room but he said the windows are broke and won’t open, so it will be really hot.
I told him I did not purchase this kind of room service or amenities. I expected a room with AC. I asked him to get me a refund since I was not staying at the hotel and leaving the premises due to the lack of working AC and hot room condition.
I tried to reach the hotel management via phone and email but no response.
“They charged me a full price for not staying in their hotel!” BEWARE!!!!
-EaroL, US Air Force”
Date of stay: August 2018
And those entries in TripAdvisor were random selections. Any other hotel booking site had a rash of awful stories and takes about Jack London Inn.