IFTTT stands for “If this, then that,” and is forms the basis for many programming lanquage. Basically it describes two primary conditions that exist depending on a situation, but never at the saame time. IFTTT is also the “Software-As-A-Service” (SAAS) San Francisco-based startup company that connects various platforms.
For example, you can connect YouTube to your WordPress blog, and such that a YouTube video upload automatically becomes a blog post. This is something that has been a cornerstone of Zennie62Media’s network. And now, it doens’t work and has not for a week.
When I go to connect my WordPress URL to IFTTT, the IFTTT page does not refresh to the update page, showing that the service connection is active. The page does not move!
Compounding the problem is the complete lack of response by IFTTT Support. And I’m not the only person to experience this, as this tweet demonstrates:
Why are my @IFTTT apps not working. Two different accounts for websites on different servers…. They can't connect to WordPress
— Clare Lauwerys (@ClareLauwerys) May 15, 2018
And when I reached out via Twitter @ClareLauwerys responded that it was “time to research alternatives.”
Time to research alternatives
— Clare Lauwerys (@ClareLauwerys) June 21, 2018
Tweets and emails to IFTTT and to it’s CEO Linden Tibbets have not been responded to as of this writing. Considering the response to complaints in the past by Mr. Tibbets, that kind of behavior is most unusual. But even more troubling is why would a company that provided a SAAS platform that other users can build their businesses around stop maintaining the service?
It is a question, especially since, while many, many service complaint messages and tweets have been left over the past week, alone, IFTTT has not responded – a far cry from this tweet from IFTTT’s Alexander Tibbets on August 12th 2016:
Our support team just reached out and is happy to help! Let us know if you need anything else!
— Anne M. (@akmercog) August 12, 2016
Will Linden or Alexander Tibbets, the brilliant co-founders of IFTTT, and who scored a $30 million funding round in 2014 and just received another $24 millon from SalesForce this year, re-focus on helping WordPress bloggers with their IFTTT connectivity problem?
An email I received from IFTTT support gave no comfort at all. It ws an automated response that put the job of support on me, and said nothing about help from IFTTT Support. The last sentence in the email?
“We hope you get up and running with your Applet soon!”
In other words, “Good luck, cause you’re just on your own!”
Since I don’t have access to the IFTTT platform to fix the problem, that’s a really mean thing to do.
Zennie Abraham is the CEO of Zennie62Media